We live in an age of multitudinal banking options. From the classic high street options to the numerous online-only offerings, the amount of choice can be staggering. One clear thing sets aside the very best when it comes to banking, customer loyalty.

Customer loyalty is a difficult thing to foster in this day and age. With the modern savvy and empowered customer, any bank worth their salt needs to be offering a little more than their competitors. That’s why customer loyalty is such a hallmark of a great bank, and here are several different elements that help to create it.

Customer Service

As far as customer loyalty is concerned, customer service is crucial. Without fast, effective and courteous customer service, it’s all too easy for customers to start feeling like just another account number to a bank and write the whole bank off as a faceless, uncaring corporation.

That’s exactly what you don’t want when aiming to cater to a loyal, reliable customer base. A bank that puts real effort and resources into developing their customer service is going to reap the benefits of a loyal customer base.

Innovation and Development

One of the major issues faced by older high street banks, especially in the UK, is their lack of willingness to invest in innovation and tech development. One of the real edges online-only banks have over the established high street banks is their willingness to quickly adapt to new technologies and practices.

This is a big point for most consumers. With almost everybody carrying a smartphone, whether or not your bank allows some kind of mobile paying system can make a big difference.

Banks that keep up with the times, providing developments and innovation are going to always be a hit with customers.

Reliability is Everything

Lastly, you’ve got one of the most important points. Even if a bank has amazing customer service, spectacular innovation and keeps up with the times, there’s really no getting around the importance of reliability.

Being able to access our banks and make use of services is frequently of paramount importance, and if your bank is consistently taking down their online banking site for maintenance, or habitually busy when you call their customer service, that’s going to quickly become a big problem.

You need a bank that simply prioritises customers and their needs, while moving with the times, and doing all that while staying absolutely reliable and dependable. People trust banks with their most vital resources, and that trust has to be repaid with consistency and quality.

We all know customer loyalty is key to any business, this is how customer loyalty is built in the ever competitive banking industry.

Sonali Bangladesh (UK) Limited on 16th August 2022 took over the existing legal obligations of Sonali Bank (UK) Limited by virtue of section 81 (2) of the Companies Act 2006.

 Sonali Bank (UK) Limited closed all personal accounts on 31st December 2017. The balance remaining on the accounts was subsequently transferred to independent trustees appointed for that purpose, in accordance with the terms of a trust deed entered between SBUK and the trustees. This was communicated to customers at the time so as they could contact the Trustees to make applications for unclaimed funds.

 To allow former account holders more time to apply for unclaimed deposits from the Trustees, the Trust has been extended by a further 5 years until 20th February 2029.

 The trustees are Christine Bartlett and Nigel Heath Sinclair of Richard Long & Co, whose contact details are as follows:

 Christine Bartlett and Nigel Heath Sinclair

Richard Long & Co

Castlegate House

36 Castle Street

Hertford

Hertfordshire

SG14 1HH

 Telephone number: 01992 503372.

 Email: heath.sinclair@richardlong.co.uk (with a copy to enquiries@richardlong.co.uk)

  

If you wish to claim payment of amounts owed to you, the appropriate course will be to make a request for payment in writing to the trustees using the contact details above, rather than SBUK. When you contact the trustees in this way, you will be required to prove your identity in the same way as if you were withdrawing the funds from the Bank prior to 31st December 2017. 

 

Please note that funds transferred to the trustees, do not earn any interest as per the Trust arrangement.   

We live in an age of multitudinal banking options. From the classic high street options to the numerous online-only offerings, the amount of choice can be staggering. One clear thing sets aside the very best when it comes to banking, customer loyalty.

Customer loyalty is a difficult thing to foster in this day and age. With the modern savvy and empowered customer, any bank worth their salt needs to be offering a little more than their competitors. That’s why customer loyalty is such a hallmark of a great bank, and here are several different elements that help to create it.

Customer Service

As far as customer loyalty is concerned, customer service is crucial. Without fast, effective and courteous customer service, it’s all too easy for customers to start feeling like just another account number to a bank and write the whole bank off as a faceless, uncaring corporation.

That’s exactly what you don’t want when aiming to cater to a loyal, reliable customer base. A bank that puts real effort and resources into developing their customer service is going to reap the benefits of a loyal customer base.

Innovation and Development

One of the major issues faced by older high street banks, especially in the UK, is their lack of willingness to invest in innovation and tech development. One of the real edges online-only banks have over the established high street banks is their willingness to quickly adapt to new technologies and practices.

This is a big point for most consumers. With almost everybody carrying a smartphone, whether or not your bank allows some kind of mobile paying system can make a big difference.

Banks that keep up with the times, providing developments and innovation are going to always be a hit with customers.

Reliability is Everything

Lastly, you’ve got one of the most important points. Even if a bank has amazing customer service, spectacular innovation and keeps up with the times, there’s really no getting around the importance of reliability.

Being able to access our banks and make use of services is frequently of paramount importance, and if your bank is consistently taking down their online banking site for maintenance, or habitually busy when you call their customer service, that’s going to quickly become a big problem.

You need a bank that simply prioritises customers and their needs, while moving with the times, and doing all that while staying absolutely reliable and dependable. People trust banks with their most vital resources, and that trust has to be repaid with consistency and quality.

We all know customer loyalty is key to any business, this is how customer loyalty is built in the ever competitive banking industry.

This will close in 10 seconds