Fraud and protection

Be alert

Please be aware of fraudsters, scammers and imposters claiming to be acting on behalf of Sonali Bank (UK) Ltd.
Be alert of phishing emails, texts and cold calls, SBUK will never ask you to make a payment or for your login password. If ever in doubt contact SBUK via any of the methods mentioned on the website.

Sonali Bank (UK) Ltd will never ask you to make remittances ask personal information such as bank details (unless you called SBUK for the telephone remittance service) or passwords, reply, download attachments, click on links in emails and text you are not expecting. I
f you are under duress to make a remittance payment and are able to signal this to us safely – please do so and we will take the necessary action.


Ask yourself if it is a scam?

 A scam is where a payment has been made by you from your own account to someone or something that you believed to be genuine, but instead you have been mislead. Stopping and thinking before parting with your money or information could help you keep it safe.


Take your time, do your research, don’t be afraid to say no

Fraudsters will try to act as legitimate as possible and often try and create a sense of urgency to panic and rush you. It is important to stay alert to anything suspicious and know it is okay to reject, refuse, or ignore requests while you check if it’s genuine.


Ask for help, get in touch

If you think you may have been scammed, contact us straight away and report it to Action Fraud,

If you are at all nervous, stop this payment and contact us immediately.

How we keep you safe

Secured Login 2 factor authentication when you login to the Sonali Bank (UK) app and portal. An option to use biometrics to log in to the app.

Secured App The SBUK app is secured and protected by XXX

In app confirmation To confirm that you are sending money to the correct beneficiary 

Real time Email confirmations Know straight away if you have been a victim of fraud.

How to report Fraud

If you think you are being scammed, say NO and contact SBUK as soon as possible by using any of the methods mentioned on If you think you may have already been scammed, contact us and report it to Action Fraud,

Key points to be aware of

Phishing emails

Scam calls

Whatsapp messages from people claiming to be from Sonali Bank (UK) Ltd or Sonali Bank England. We will never contact you via Whatsapp.

If you feel threatened to make a payment, it is ok to say no. Get in touch with SBUK with any of the methods mentioned below and we assist you best we can.

Contact Us

Use any of the below to get in touch and to seek advice.

Hours: Mon – Fri, 9:30am – 4:30pm
Hours: Mon – Fri, 9:30am – 4:30pm
Write to Us
Sonali Bank (UK) Ltd
29-33 Osborn Street
London, E1 6TD